MLA format
A short quote is incorporated in the sentence below and identifies the author with a signal phrase. Note the location and content of the citation:
As Thomas Friedman concludes, professionals "better be good at the touchy-feely service" (14) skills if they want to meet the challenges of the 21st century.
A short quote is cited within the text below without a signal phrase:
Professionals "better be good at the touchy-feely service" (Freidman 14) skills if they want to meet the challenges of the 21st century.
A four line or a forty words or more selection is presented in an indented block. Note the location of the citation:
A discussion with Rao leads Friedman to realize people skills will save a professional's career:
What you're telling me, I said to Rao, is that ,
no matter what your profession-doctor, lawyer, architect,
accountant-if you are an American, you better be good
at the touchy-feely service stuff, because anything
that can be digitized can be outsourced to either the smartest
or the cheapest producer, or both. (Friedman, 2005, p. 14)
MLA citation for a book in the Reference List:
Freidman, Thomas L. The World Is Flat. New York: Farrar, Straus and Giroux, 2, 2005.
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