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Service Excellence

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Service Excellence
As part of our ongoing Evolution to Excellence, Clarkson University has embarked on a new journey of Service Excellence!

We are enhancing the excellent service, which we offer along the entire continuum of engagement, and building a best-in-class admissions, graduate, and alumni experience.

We have developed a Service Philosophy and Service Standards to give us all a common vision and purpose 

Our Service Philosophy is "We build better futures by delivering personal and exceptional service in every interaction."

Our Service Standards are:

  • Safe
    • Provide a sense of well-being about personal and physical safety
    • Educate about compliance, policies, and ways to manage risk
    • Promote a respectful work and living environment to explore and try new things
    • Be proactive about reporting and awareness of potential safety concerns
  • Courteous
    • Act in a positive and respectful manner
    • Actively listen to gain full understanding
    • Demonstrate awareness of "everything speaks"
    • Show empathy and caring
  • Responsive
    • Answer correctly. Take the time to give the right answer
    • Respond with the customer end goal/need in mind; with an empathetic manner
    • Respond in a timely manner (minimize the hoops)
    • Be proud of your contributions, show pride to deliver exceptional service
  • Collaborative
    • Identify all relevant stakeholders during the planning process
    • Seek input from others
    • Maintain professional communication and respect for others during all interactions
    • Proactively create solutions both interally and externally


A cross-departmental Service Excellence Leadership Team leads our Service Excellence effort. Each team member is part of a cross-departmental sub-committee, which is developing and implementing a set of Leadership Actions that help to create and sustain our culture of Service Excellence. Please feel free to contact team members with your ideas and feedback. 

June Employee of the Month

Janice Hollister has been named the Employee of the Month for June at Clarkson University. Hollister, professional programs coordinator at the Capital Region Campus, has been honored for her commitment to service excellence in her role. In nominating Hollister, her colleagues said she is

Janice Hollister has been named the Employee of the Month for June at Clarkson University. Hollister, professional programs coordinator at the Capital Region Campus, has been honored for her commitment to service excellence in her role. In nominating Hollister, her colleagues said she is "superbly competent, very responsible" and always looking ahead. She is described as an upstanding professional who is "extremely knowledgeable and willing to help" even with difficult issues and during the busiest of times. Hollister can always find the person who can address the need at hand, and she makes everyone from students to campus guests feel welcome. Her colleagues say she is continuously working to make the Capital Region Campus experience the best it can be.

If you know someone on campus who deserves to be recognized for their excellent service, nominate them for Employee of the Month!

See our past Employees of the Month.

Download a PDF of our Service Excellence poster.