Help & Support

Located on the 2^nd floor of the ERC, the OIT HelpDesk provides triage for all technology needs and inquiries from students, faculty and administrative staff. The user community is encouraged to call xHELP (x4357) or email us for any issue related to computers, telephones or audio-visual equipment. The HelpDesk employs a ticket tracking system, Help Desk Online (HDO), as a tool for managing duties and communicating issues from the customer to the technician who is best qualified to handle the problem. We strive to provide excellent customer service that is prompt, accurate and friendly.

Student Dorm Support: Netechs troubleshoot network issues students may encounter in their dorm rooms.

Faculty and Staff Support: Our Satellite staff provides desktop support to faculty and staff. 

Forms 

Password Changes 

Proxy Configuration