Scheduling an Appointment

Students can set up appointments at SHAC either in person at the center; which is located on the first floor of the ERC, Suite 1300, or by calling (315) 268-6633 and speaking with a front desk receptionist. We ask that students do not request appointments with SHAC via e-mail, as e-mail is not a confidential form of communication. Please call or come in!

During the academic year, SHAC is open from 8:00am –  4:30pm.  SHAC is also open to students during the summer, generally from 8am – 4pm.

Services Offered

Health Services

  • Campus clinic for illness and injury
  • Women's Health including gynecological care, birth control, emergency contraception.*
  • STD and HIV Testing and treatment*
  • Immunizations* (MMR, Tdap, PPD)
  • Flu vaccination*
  • Allergy Injections*
  • Physicals*
  • Travel Consults
  • Referrals
  • Health Education and Counseling
    (*) indicates fee for service, please call 315.268.6633 for additional information

Counseling Services

  • Anxiety
  • Adjustment to change
  • Bereavement and grief
  • Depression
  • Sexual assault or harassment
  • Substance abuse
  • Self-esteem
  • Academic Problems
  • Relationship issues
  • Body image and eating disorders
  • Sexuality
  • Gender Identity

Lab and x-ray orders can be obtained at SHAC and students are referred to Canton Potsdam Hospital.

The SHAC center has a very limited pharmacy and does not fill prescriptions. Prescription medication scripts can be filled at local pharmacies. If you have a routine medication and are interested in receiving refills at the health center during the academic year, please call 315.268.6633 for more information.

Confidentiality

As the Student Health and Counseling Center we are legally and ethically obligated to protect every student’s right to privacy.

Health and counseling records are strictly confidential and maintained in compliance with federal and New York State laws, including the Family Educational Rights and Privacy Act (FERPA).

We will not release information to anyone outside the Center including family, parent/legal guardians, Clarkson University faculty/staff, or outside agencies without the written authorization of the student, unless required by law.

In the case of a minor, the authorization of a parent or legal guardian is required to release medical records. In a medical emergency, only relevant health information will be released to another healthcare provider. If you wish to release your records to another provider, authorization forms are available at the center.

If you have any specific questions not answered below, please call the Student Health and Counseling Center.

Health Services FAQ's

Can students be seen at SHAC on a "walk-in" basis?
Yes! We have “walk-in” hours to be seen by a health provider Monday through Friday 8:30am-11:30am (or until full), during the academic year. Students are also able to schedule an appointment to minimize wait time. 

What if a student needs medical attention when SHAC is closed?
For non-emergency medical attention students are directed to The Urgent Care Center in Potsdam, NY (49 Lawrence Ave) open every day 8am-8pm, or CPH Afterhours Clinic located in Canton, NY (approximately 11 miles from campus) open Monday-Friday 4pm to 9 pm, Saturday 9am to 5pm, and Sunday 9am to 5pm.

For emergency medical attention students are referred to Canton-Potsdam Hospital Emergency Room (50 Leroy Street) which is located in the Village of Potsdam approximately one mile from the Clarkson campus. 

Please note The Urgent Care Center, CPH afterhours clinic and Canton Potsdam Hospital’s billing is not associated with Clarkson University and you may encounter a charge if you do not have accepted medical insurance coverage. 

If I have a prescription; can I get it filled at SHAC?
No, we do not fill prescriptions at the SHAC. If you have a prescription to be filled, the local pharmacies are Kinney Drugs, Walgreens, or Wal-Mart (all within 5 miles of campus) or Price Chopper in Canton (approx. 11 miles)

Will my parents be notified if I have been to SHAC, or if I am sick?
No. Treatment obtained at SHAC is confidential and we will only discuss your visit with individual(s) listed on a consent signed by the student receiving services.

I am a returning student. Do I need to submit another completed health form?
If you have attended Clarkson University within the last 3 years we only require an updated medical history and TB screen questionnaire.

Are there any recommended health-related items students should bring to Clarkson University?
Yes, students will need to bring any ongoing prescription medications.

We also recommend the following health-related items:

  • Health Insurance Card/or copy
  • Thermometer
  • Band Aids
  • Fever reducer/pain reliever medications such as ibuprofen and acetaminophen
  • Cough and cold medication
  • Reusable cold packs
  • Ace bandage

Counseling Services FAQ's

Is there any cost for counseling services? 
There is no additional cost for students to see our counselors.

Can parents talk to the counselor about their son/daughter?
Prior to a student engaging in services, this is allowed.  However, once a student begins services, they are covered under CFR 42 regulations and the student must give written permission to release private information.

Can a student get psychopharmacological medications through SHAC?
The health and counseling staff at SHAC can work together to assess and prescribe a student a limited selection of anti-depressant or anti-anxiety medications. When appropriate, they will refer a student to local providers and have limited ability to refer to a psychiatrist.

Can you make referrals to outside private practitioners?
SHAC staff refers to both local outside private practitioners as well as professionals local to the student’s home community.  In St. Lawrence County, there are limited psychiatric services available to students; but the staff makes every effort to connect a student to the best resources available.

Do you have a psychiatrist I can see?
Yes! We now have a Psychiatric Nurse Practitioner on staff once a week for any such appointments.

Crisis Services

If you require immediate assistance please call campus safety at (315) 268-6666 or call 911.

Health Related Crisis

Life threatening health crisis should report directly to the nearest emergency room and, depending on the severity of the presenting complaint, may require transport by ambulance.

For non-life threatening concerns you may come during walk in hours or call to make an appointment with a medical provider.  In an emergency, you will be seen as soon as possible.  We will make every effort to see you in a timely manner.  If you feel that your need to be seen is an emergency or requires immediate care please communicate this clearly with the front office staff so that this need can be evaluated. 

Counseling/Mental Health Crisis

During normal business hours, counseling services has crisis hours set aside for individuals who need to be seen the same day.  If an you need to be seen immediately, due to a crisis situation, a counselor will be made available. Counselors are on call 24/7 at the request of campus safety and the area coordinators. If you wish to speak with a counselor after hours about a confidential and/or sensitive issue you can make a request to either the area coordinators or to a campus safety officer and only need to indicate that you need to speak with a counselor regarding a confidential matter.  No further information need be divulged.

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