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My Small Business 101 Week 2

Resource Management

This week we talked about company culture and how it relates to employee and customer satisfaction.  Remember Happy and Grumpy and the effect of a smile on your willingness to purchase - and pay more for our products?

The company culture at FISH creates an atmosphere with contagious fun! This week we recommend you start thinking about the four principles of FISH: Be There, Play, Make Their Day, and Choose Your Attitude.

Handout From This Week:


From the Slides: 

Experience Minus Expecation equals satisfaction