Steven Marsh

Instructor
341 Bertrand H. Snell Hall
Clarkson University
PO Box 5740
Potsdam, NY 13699-5740

Phone: 315-268-7961
E-mail: smarsh@clarkson.edu

Education
M.S. Engineering & Manufacturing Management, Clarkson University
ASQ Certified Quality Engineer

Research/Teaching Interests
Quality management approaches in manufacturing including systems design and implementation, customer satisfaction measurement and continuous process improvement methods. Specialties include document management, internal auditing, corrective & preventive action, process capability and control.

Courses Taught
    * OM485 — Quality Systems Management
    * OM685 — Quality Management & Process Control
    * OM331 — Operations & Production Management